Answer:
Upon placing an order, the receipt with all the information for the download is sent automatically and you should receive it instantly in your mailbox.

There are two possible reasons why you did not receive it.

A) Your spam filter blocked our mail as SPAM and (depending on your spam filter configuration) you may find our mail receipt in the spam folder.

B) Your ISP blocked the email as SPAM and it was not sent at all to your mailbox. This may happen most commonly with big providers of free email accounts (mac, hotmail, yahoo, etc.). Can’t complain with them if it is free!

Answer:
When you place your order you are transferred to our secure pages (https), all information is encrypted during transmission. Our Security Certificates (SSL) are from by THAWTE a subsidiary of VerySign and you see the padlock icon in your browser.

If you don’t see the padlock or if you are informed that our certificate is not valid or belongs to a different company it is because you reached our website typing the incomplete address http://alfredom.com omitting the www, your browser is letting you see our website and the pages are secure, but the warning message is informing you that the certificate has been granted to an other company which is: http://www.alfredom.com.
Please access our website using the complete address: http://www.alfredom.com

Answer:
This is an issue with Internet Explorer 7 and possibly some older version. Microsoft tried to increase the security in the new browser and this is sometime creating problems.

Sometime IE7 blocks the pages asserting that: The security certificate presented by this website was not issued by a trusted certificate authority.

Our Security Certificates (SSL) are from by THAWTE a subsidiary of VerySign. If we cannot trust them, who can we trust?

Microsoft is well aware of the problem and offer fixes to resolve it.

Go to this page for fixes and links to the Microsoft related pages.

Answer:
We receive questions related to inserting images in word processing applications. Here follows the information related to those applications.

How to for Microsoft Word©

In Microsoft Word this is the way:
Insert menu > insert > picture > from file
Find your CD drive file (ex.: D: > ex.: manuscripts_3 > parchemins > parchemin_1)
Select the image you want and click insert or double click the selected file.
The image will open in your word document. Probably will be smaller than the page.
Click on the image, the image get selected and 4 handles (small black squares) appear in the corners.
Bring your cursor on top of any of those black squares, the cursor will change to a double-headed arrow, click and drag to the desired size.

Now the important part:
Double click on the image - the format picture dialog box will open
Click on the layout tab
Select the square image call behind text
In the same window click the tab ADVANCED at the bottom right
DESELECT the selection box: move object with text
SELECT the selection box: allow overlap
Click OK OK
You are ready to type now.

How to for WordPerfect©

Insert menu > Graphic > From file (browse for the right folder and file in the cd) > double click the file name.
Now the image is in your document
When the image is selected it will have HANDLES (little black squares on the sides and corners)
Click on the handles and drag to stretch the image to the desired size.

Now the important part:

Right click on the image
A menu will appear
Click on the menu item WRAP
A selection box will open
In the wrapping type select the item BEHIND THE TEXT
You are now ready to tape or paste text on the page.

ALSO you can insert more then one picture behind the text, this is the way:
Repeat all the operation you did to insert the first picture in the document. But insert a different picture (such as CAPS WMF/A_01.wmf)
The new image normally will end up behind the first picture you inserted and cannot be seen, but you can see the handles.
RIGHT CLICK and the menu will appear
Select ORDER the dialog will offer you the capability of arranging the order of the images TO FRONT, TO BACK etc.......
Use those choices on any of the pictures you inserted to organize the order of the pictures.
BUT REMEMBER THAT ANY PICTURE YOU INSERTED HAS TO BE SENT <BEHIND TEXT> as soon as you insert it.

Answer:
The changes made in the files we open from the CDs cannot obviously be modified unless we save them in our drive. By definition those files are "read-only" files.
Older operating systems and some application will not change their status. In your file browser right-click the file and from the contest menu select "Properties". Uncheck the "read-only" selection box.